Frequently Asked Questions
All your questions answered in one place at bd98
Find detailed information on account registration, bKash and Nagad deposits and withdrawals, bonus terms, cricket betting and security.
As one of the trusted online gaming platforms in Bangladesh, bd98 takes our players' questions seriously. On this FAQ page we have provided detailed answers to the most common and important questions, from opening an account to safe gaming. If you cannot find the answer to your question here, our 24/7 Bengali live chat support is always available for you.
Account and Registration
Questions and answers about opening and managing an account at bd98
To register at bd98, you need an active mobile number and email address along with a strong password. The registration process is completed entirely online and your account is activated within just a few minutes.
Each person can open only one bd98 account. Opening multiple accounts is a violation of our terms and conditions and carries the risk of account suspension. This rule is strictly enforced to ensure fair play.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Enter the code and set a new password. The whole process is completed within just a few minutes. If you have any trouble, you can get immediate help via live chat.
bd98 is a 21+ platform. Only those aged 21 or above can open an account and play games. Participation by minors is strictly prohibited and proof of age may be requested during verification.
Deposits and Withdrawals
Full details on all payment methods — bKash, Nagad and Rocket
Deposits from bKash to bd98 are instant. Once payment is confirmed, your bd98 account balance is usually updated within a few seconds to a maximum of 3–5 minutes. In case of network issues, contact us via live chat with your transaction ID.
The minimum deposit amount at bd98 is ৳100. This applies to all three methods — bKash, Nagad and Rocket. So you can get started easily even on a small budget, and you will also receive a 100% welcome bonus on your first deposit.
Yes, you can easily withdraw from bd98 using Nagad. The minimum withdrawal amount is ৳800. Your money usually arrives in your Nagad account within 10 to 45 minutes. For maximum security, only withdraw to your own Nagad number.
bd98 does not impose any additional charges on withdrawals. However, your mobile banking provider's (bKash, Nagad or Rocket) own transaction charges may apply, as determined by the respective provider.
To deposit via Rocket, go to the bd98 deposit page, select Rocket and enter the amount. Then Send Money to the bd98 Rocket number displayed and submit the transaction ID. The funds will be added to your account automatically. If you have any issues, contact us directly via live chat.
Games and How to Play
Learn about cricket betting, slots, live casino and more
To bet on BPL matches at bd98, go to the cricket section and select an ongoing or upcoming BPL match. You can place bets on various markets including match winner, top batter and over-under. In-play betting also lets you bet in real time while a BPL match is in progress. Review the odds carefully before placing your bet.
At bd98's live casino you can play in real time with actual dealers. High-quality video streaming technology makes it possible to experience the feel of a real table from home. Reputable providers such as Evolution Gaming and Ezugi operate these games.
Yes, the entire bd98 platform is mobile-friendly. Slots, live casino, cricket betting — all types of games can be enjoyed with ease from a smartphone or tablet browser. No separate app download is needed; it works well on any modern browser.
RTP stands for Return to Player — a theoretical figure showing what percentage of total bets a game returns to players on average over the long term. A higher RTP means a greater chance of better average returns, but it does not guarantee the outcome of any individual session. All games at bd98 ensure fair play.
Yes, in-play or live betting is available at bd98 for the T20 World Cup and other major international cricket tournaments. Real-time odds are updated throughout the match and you have the opportunity to bet on multiple markets.
Bonuses and Promotions
Learn about the welcome bonus, VIP benefits and other offers
When you make your first deposit at bd98, you will receive a 100% bonus up to a maximum of ৳10,000. Open an account, make your first deposit and the bonus will be added to your balance automatically. That means if you deposit ৳10,000 you will get an additional ৳10,000 as a bonus.
The wagering requirement for the bd98 welcome bonus is 25 times. That means before you can withdraw winnings from the bonus, you must place total bets equal to 25 times the bonus amount. For example, if you receive a ৳1,000 bonus you must complete ৳25,000 in total bets.
bd98's VIP program has four tiers — Bronze, Silver, Gold and Platinum. Weekly cashback starts at 0.2% at Bronze and goes up to 0.8% at Platinum. Your tier improves through regular play, unlocking more benefits along the way. Higher tiers also come with faster support and exclusive offers.
To claim bd98's welcome bonus, no promo code is usually required — the bonus is added automatically on your first deposit. A promo code may apply for special time-limited offers; in that case, you can find out through our live chat.
VIP tier progression depends on your regular playing activity. The more active you are, the faster you can move from Bronze to Silver, then Gold, and finally Platinum. Once you reach the Platinum tier, you can earn up to 0.8% cashback every week.
Security & Responsible Gaming
Information on protecting your data, self-exclusion and support
bd98 uses SSL encryption technology to keep your personal and financial information secure. All transactions are processed through encrypted channels and your information is never shared with third parties. We operate as a safe and trustworthy platform.
bd98 takes responsible gaming very seriously. To temporarily exclude yourself (self-exclusion), contact our support team via 24/7 live chat and they will take the necessary steps promptly. Visit our responsible gaming page to learn more.
bd98's support team is available 24 hours a day, 7 days a week via live chat in Bengali. You can also reach us by email at [email protected]. Instant assistance is available for any issue or question. Our dedicated team is always here for you.
Responsible gaming means never betting beyond your means. Set a budget, play for entertainment, and avoid the temptation to place extra bets trying to recover losses. Use bd98's self-exclusion or deposit limit features whenever you need them.
If you think there has been unauthorized access to your bd98 account, change your password immediately and notify our support team via live chat. Our security team will investigate quickly and take the necessary action. Always use a strong and unique password.
Still have questions? Contact support
Our Bengali live chat support is available 24/7 and ready to answer any of your questions. Speak with us directly and get a quick resolution.
Email: [email protected] | For users aged 21+ only